Get a quote

01

Translation

What Client say about us.

1. Compass Lingo

Web Development for Nonprofit Interest Company

I appreciated their attentiveness to our needs and their can-do attitude towards solving the issues we encountered.

Crest Coder was hired by a nonprofit interest company to develop a system that could manage service requests. The team created a project plan and delivered the project on time.

The system was able to process almost 20,000 requests per year, effectively streamlining the client's request processing efforts. Crest Coder led regular meetings and communicated well to ensure a smooth workflow. Their can-do attitude and attentiveness to the client's needs were their highlights.

compass lingo

Head of Operations, Compass Wellbeing CIC

Forhad Ahmed

BACKGROUND

Please describe your company and your position there.

Compass Wellbeing CIC is a subsidiary organisation to NHS ELFT. The company provides support and project management in various programmes for ELFT. As Head of operations I have oversight on all Projects and ensure they are delivered according to timelines.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Crest Coder, and what were your goals?

Compass are delivering an Interpreting and Translation service for NHS ELFT. This contract now requires a bespoke system that manages all requests received from ELFT Services to Interpreting Agencies. we approached Crest Coder to develop a system that can be an interface between the three companies, Compass, ELFT and Interpreting Agencies.

SOLUTION

How did you select this vendor and what were the deciding factors?

We created a service specification for the new system. We then advertised the opportunity across many developer sites. We had key criteria for identifying the appropriate developer on board, including experience, quality of delivery, partnership model, timing and cost of delivery. We felt Crest coder not only could they deliver against the timelines and within the budget, but more importantly we received a personalised service in our negotiations. Their manager was available at all times before and during the project delivery

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The Project was delivered within a short time frame, with clear steps added to ensure it was delivered within the timescale. We created a project plan delivered in conjunction with Crest Coder.

How many people from the vendor's team worked with you, and what were their positions?

We had the main Project Lead, Developers and testers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The system now receives almost 20,000 request per year.

Describe their project management style, including communication tools and timeliness.

We met on a weekly basis and daily basis via Skype calls. This included all those involved in the development stage and testing stage.

What did you find most impressive or unique about this company?

I appreciated their attentiveness to our needs and their can-do attitude towards solving the issues we encountered.

Are there any areas for improvement or something they could have done differently?

They have been brilliant, nothing I can comment at this moment.